At PureHarvest Organics, we are committed to providing high-quality organic products and excellent customer service. Please review our Refund & Shipping Policy to understand your rights and responsibilities when ordering from us.
Shipping Policy
1. Processing & Delivery Times
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Delivery times vary based on your location:
- Domestic Shipping: Estimated 3-7 business days.
- International Shipping: Estimated 7-14 business days (customs delays may apply).
- You will receive a tracking number via email once your order has shipped.
2. Shipping Costs
- Domestic Shipping: Free for orders over €50; a flat rate applies for smaller orders.
- International Shipping: Calculated at checkout based on location and weight.
3. Lost, Stolen, or Damaged Packages
- If your package is lost or stolen, please contact us at [Insert Contact Email], and we will work with the carrier to resolve the issue.
- If your order arrives damaged, please send photos of the packaging and products within 48 hours of delivery for assistance.
Refund & Return Policy
1. Return Eligibility
We accept returns under the following conditions:
- The item is unused, unopened, and in its original packaging.
- The return request is made within 14 days of delivery.
- Perishable goods (such as fresh produce) cannot be returned due to health and safety regulations.
2. How to Request a Return
- Email [Insert Contact Email] with your order number and reason for return.
- Once approved, you will receive return shipping instructions.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
3. Refund Process
- Refunds are issued within 5-7 business days after receiving and inspecting the returned item.
- Refunds are processed to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us